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Each type of return point offers different refund options.
Drop & Go Pods
Ideal for returning containers close to home.
Self-service and open 7am to 7pm, seven days a week.
Electronic refunds
Donations
Drop & Go Points
Ideal for four to five bags of drink containers at a time.
Self-service and staffed. Open during business hours and weekends.
Electronic refunds
Donations
Cash-back Depots
Ideal for larger quantities of drink containers and instant cash refund.
Staffed with automated counting systems. Open during business hours and weekends.
Cash refunds
Electronic refunds
Donations
Reverse Vending Machine
Ideal for returning containers close to home.
Self-service and open 7am to 7pm, seven days a week.
Electronic refunds
Donations
Donation Station
Ideal for on-the-go returns. Donations only.
Self-service open 6am to 12am, 7 days a week.
Donations
Steps to take when returning containers
At Drop & Go points or pods:
At cash-back depots:
At Reverse Vending Machines:
At donation stations:
At Drop & Go points or pods:
- Use the touchscreen to login to your Return-It Express account
- Follow the prompts to print out a barcode label (tag) for each bag of drink containers
- Stick the label on each bag
- Hand the bag to return point staff or place the bag in the pod chute.
You will receive your electronic refund in your Return-It Express account within a few business days. You will then need to transfer your refund to your nominated bank account or choose to make a charitable donation.
When returning via a Drop & Go return point, please ensure containers are in a clear plastic bag. This is so Return-It staff can see the contents of the bag before handling them, to minimise any risk to their safety.
Reminder: make sure lids are removed from the containers.
At cash-back depots:
- Take your drink containers to an automated counting machine
- Empty your containers in the middle bay and ensure the lids are off
- Press the ‘start’ button and place each container on the left or right conveyor belt depending on material type
- Watch the screen as your containers are counted
- Once complete, press the ‘pay out’ button, remove your ticket and claim your cash refund at the ATM.
If you would prefer an electronic credit instead of a cash refund, or would like to donate your refund, ask one of the friendly staff to set this up on your screen before you begin returning your containers.
Reminder: make sure lids are removed from the containers.
At Reverse Vending Machines:
- Scan your Return-It Express account QR code
- Feed each container through the appropriate chute to be scanned and counted
- Once complete, press the ‘receipt’ button on screen.
You will receive your electronic refund in your Return-It Express account within a few business days. You will then need to transfer your refund to your nominated bank account or choose to make a charitable donation.
Reminder: make sure lids are removed from the containers.
At donation stations:
Simply place you eligible containers into the donation station and select the charity you would like to donate your refund to.
Reminder: make sure lids are removed from the containers.
