We’re excited to announce we’re upgrading to a new platform to make returning your eligible drink containers faster, easier and more convenient – all in the one app.
We’ve created a one‑stop shop for all your container returns, making it easier to track, manage, and redeem your containers no matter how you return them.
Soon you’ll be able to use the ACT CDS app to…
Find and return at all ACT CDS return points including our cash-back depots, drop and go pods or stores, or reverse vending machines.
Book a mobile collection
Donate your container refund to your favourite charity
What does this mean for you?
Faster payments with our improved refund payment processing
Easier to check your balance, track your returns and manage your account
Stronger security, helping keep your account safe
Single app you can use at all return points or book a mobile collection
Easier to donate your refund to your favourite charity
Changes to our drop & go pods
Once the ACT CDS app launches, we will be removing the need to print labels for your bags at our pods. To continue returning at a pod, you will need to:
- Before leaving home, write your customer ID number (this is a 5-digit code) linked to your ACT CDS account on each of your bags clearly with a black marker.
- Head to your nearest bag drop location and complete your bag drop using the ACT CDS app.
Select ‘Get started here’ and follow the instructions. You will be asked to select the bag drop location, record the number of bags you are dropping off, and take a photo or upload a photo of your bags all together (this helps us identify your bags) then confirm your drop off.
(Note. You will need to be within 50 metres of the bag drop location to complete your bag drop)
- Place bag(s) in the pod. That’s it
- We’ll sort and count the containers and credit your account with your 10c refund. You can then redeem your account balance by selecting “Cash-Out” in app!
We’ll be in touch soon with more information.
In the meantime, if you have any questions, please don’t hesitate to ask a team member at one of our depots or email [email protected]
Keep an eye out for an announcement coming soon!
If you have any questions in the meantime, here’s how you can Contact us
FAQs
We’re launching the new ACT CDS app and web platform to bring key ACT CDS account services together in one place. The new platform will replace the existing Express account system and ReCollect app, making it easier to manage container returns, refunds, donations and collections. You will need to enter your nominated bank account details if you wish to transfer your refunds.
No. If you already have an Express or ReCollect account, your account will be migrated to the new ACT CDS platform. From launch, you’ll need to log in using the email address linked to your existing account and complete the activation steps, which may include resetting your password and verifying your details. You will need to enter your nominated bank account details if you wish to transfer your refunds
Your account details and balance will be migrated to the new platform. Your previous transaction history may not appear in full in the new app, but records will be retained to support customer enquiries, reconciliation and audit requirements.